At Symphoria Perfumes (symphoriaperfumes.com), we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
When you visit our website or place an order, we may collect:
- Name.
- Phone Number.
- Email Address.
- Shipping Address.
- Order Information.
- WhatsApp Communication History.
- Device Information.
- IP Address.
- Website Usage Data and Cookies.
2. How We Use Your Information
We use your information to:
- Process and deliver orders.
- Provide customer support.
- Send order confirmations and tracking updates.
- Improve our products and services.
- Communicate promotional offers if you have subscribed.
3. Sharing Your Information
We may share information with:
- Shipping and courier partners for delivery purposes
- Shopify for store operations and hosting
- Communication services used for order notifications
We do not sell, rent, or trade customer information.
4. Cash on Delivery (COD)
For Cash on Delivery orders, customer details may be shared with delivery partners solely for order fulfillment and delivery purposes.
5. Cookies
Our website uses cookies to improve user experience, remember preferences, and enhance website functionality.
You may disable cookies through your browser settings; however, some website features may not function correctly.
6. Data Retention
We retain customer and order information as required for customer service, returns, legal compliance, and business operations.
Customers may request access to or deletion of their personal information by contacting us.
7. Your Rights
You may:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Unsubscribe from marketing communications.
- Request details regarding stored customer data.
8. Data Security
Customer information is stored using secure systems and industry-standard protection measures. We do not store payment card information on our website.
9. Children's Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect information from children.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
For privacy-related questions or requests:
Email: symphoriaperfumes@gmail.com
WhatsApp: 0337-1298689
Website: symphoriaperfumes.com
Location: Karachi, Pakistan